Contents
Introduction
Agelign ("we," "our," or "the Company") is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or health diagnostic services.
Information We Collect
We may collect the following types of information:
- •Personal Identification: Name, date of birth, gender, contact details
- •Health Data: Test results, biomarker readings, medical history (as provided)
- •Payment Information: Transaction records (card details are not stored)
- •Usage Data: App interactions, device identifiers, IP address
- •Communications: Messages and queries submitted to our support team
How We Use Your Information
- •To process and fulfil your test bookings
- •To generate and deliver health reports and insights
- •To provide doctor consultations and follow-up care
- •To improve our diagnostic algorithms (in anonymised, aggregated form only)
- •To send service notifications and health reminders (with your consent)
- •To comply with legal and regulatory obligations
Data Security
We implement industry-standard security measures including 256-bit AES encryption for data at rest, TLS 1.3 for data in transit, role-based access controls, and regular third-party security audits. Health data is stored in ISO 27001-certified data centres in India.
Data Sharing
We do not sell your personal data. We may share information with:
- •Partner Laboratories: NABL-accredited labs that process your samples
- •Consulting Doctors: Physicians who verify and interpret your reports
- •Payment Processors: For secure transaction processing
- •Regulators: When required by law
Your Rights
Under applicable data protection laws, you have the right to:
- •Access your personal data
- •Correct inaccurate data
- •Request deletion of your data
- •Withdraw consent for marketing communications
- •Data portability
To exercise these rights, email us at privacy@agelign.ai.
Retention
Health records and test results are retained for 7 years from the date of the test, as required by Indian medical regulations. Account data is retained until deletion is requested.
Contact Us
For privacy-related queries, contact our Data Protection Officer at privacy@agelign.ai or write to us at Agelign Health Pvt. Ltd., Bengaluru, India.